Shipping & Returns
Shipping & Delivery
All orders are shipped using TNT and a consignment number will be supplied in the order confirmation for tracking purposes.
Standard delivery costs £8 (FREE on orders over £120) and takes 2-3 working days.
Next Day Delivery costs £11.50 (FREE on orders over £140) and orders must be placed before 5pm to guarantee next working day.
Remote and offshore areas are subject to additional charges and longer delivery times.
All prices exclude VAT and carriage. Alternatively, customers may collect their order from our warehouse – select this option at checkout.
Please contact our internal support team to arrange returns.
We cannot accept any returns without a unique Silverback Visual Returns Number.
Any damage to your delivery must be reported to our internal support team within 24 hours of receipt. Call 01530 444 248 or email firstname.lastname@example.org.
Goods that are received damaged must be signed for as damaged on receipt. We cannot be held liable for any goods that are damaged in transit and not signed for as damaged on receipt.